World-Class Service

    Customer Support

    Provide excellent service over email, chat, and phone at every step in the customer journey with our trained support specialists.

    Why outsource your customer support?

    Free up your core team to focus on growth while our expert professionals handle your customer support needs with precision and care.

    • 24/7 customer support coverage
    • Multichannel support (email, chat, phone, social)
    • Reduce average response time by 70%
    • Improve customer satisfaction scores
    • Scale support during peak seasons effortlessly
    4.8/5
    Average CSAT score
    <2min
    First response time
    95%
    First contact resolution
    60%
    Cost savings

    What our customer support specialists handle

    Our trained professionals are equipped to manage a wide range of tasks, allowing you to scale without the overhead.

    Email Support

    Respond to customer inquiries, resolve issues, and maintain your brand voice across all email communications.

    Live Chat

    Provide real-time assistance to website visitors and customers through chat platforms.

    Phone Support

    Handle inbound calls, resolve complex issues, and provide personalized customer service.

    Ticket Management

    Organize, prioritize, and track support tickets to ensure timely resolution.

    Knowledge Base

    Create and maintain help articles, FAQs, and self-service resources for customers.

    Escalation Handling

    Manage escalated issues with care, coordinate with internal teams, and ensure customer satisfaction.

    Your Team+NorthOak

    Ready to scale your team with specialized global talent?

    Book an intro call to learn more.

    Book a 25-minute intro call

    Our Partners

    Work with the best

    We partner with the best in the industry, integrating with everything you're already using.

    Atlassian
    Freshdesk
    Gorgias
    Hubspot
    Intercom
    Make
    Monday
    Pipedrive
    QuickBooks
    Zendesk
    Zapier